Shipping and Returns

All website items will be couriered securely through UPS and will include tracking information. We only ship within Canada, for shipping in the US visit our sister company FYE. 

LP, CD, Cassettes, DVD, Blu-Ray, Board Games and Toys, must be returned in original, factory sealed, unopened packing for a return or exchange.

If defective, opened LP, CD, Cassettes, DVD, Blu-Ray, Board Games and Toys may be exchanged for the identical item only.

Books, including Manga, are exchange for store credit only.

Used product can only be exchanged for store credit.

Holiday Refund & Exchange Policy

REFUNDS / EXCHANGES / STORE CREDIT

Purchases made between November 1st, 2024 & December 24th, 2024 may be refunded/exchanged on or before January 7th, 2025 or within 21 days of purchase with original receipt.

Refunds or exchanges will NOT be accepted on December 26th and 27th.

LP, CD, Cassettes, DVD, Blu-Ray, Board Games and Toys, must be returned in original, factory sealed, unopened packing for a return or exchange.

If defective, opened LP, CD, Cassettes, DVD, Blu-Ray, Board Games and Toys may be exchanged for the identical item only.

Books, including Manga, are exchange for store credit only.

Used product can only be exchanged for store credit.

SHIPPING COSTS

Shipping costs will be calculated based on customer location and will be presented before checkout.  

FREE SHIPPING

*Free standard shipping is eligible on all orders over $100 before tax, excluding oversized items. Items excluded from free shipping will be marked as so. Free standard shipping is only available for areas where standard shipping is available. Areas currently not reachable by standard shipping include Northwest Territories, Nunavut, and Yukon. 

SHIPPING SPEEDS

Due to high volumes and busy carriers, fulfillment and delivery times may be delayed. We ask for your patience as we process your order.

For regular items, shipping speeds will be calculated based on customer location and will be presented before checkout.

For pre-orders (items ordered before release date) delivery dates will not be shown but item will be  shipped immediately upon release date of item.

For special orders (items ordered with 0 stock) shipping speeds will vary due to unpredictability of Studios and Labels and will not be displayed.

TRACKING AN ORDER

All online purchases can be tracked here using the tracking number that was provided to you upon your purchase. If you did not receive your tracking number, please contact us here

RETURNS

All returns must be accompanied by the original packing slip, and product still must be sealed in its original packing and original condition. All books and manga can only be exchanged for store credit. All clearance, used product, underwear, candy, and gift cards are final sale. If a product is defective, contact the manufacturer within 45 days. Online orders will not be accepted in stores.

SHIPPING IN YOUR RETURN

All unopened items purchased from sunriserecords.com may be shipped back to us at the below address within 21 days after receipt at the customer’s expense. Please fill out our return form and await a response before sending to the below address.

Attn: ONLINE RETURNS

SUNRISE RECORDS Bramalea
25 Peel Centre Dr.
Brampton, ON
L6T 3R5